Tracking and issuing by field staff of technical anomalies and dashboard distribution.
In a traditional organization, the maintenance department is often informed of equipment failures or technical defects by telephone call from production and verbal transmission, sometimes by reception of a work order.
The disadvantages are numerous and well known: imprecise communication, wrong location of the problem, issuer not found, wrong diagnosis or urgency, etc.
The consequences are also very clear: nervousness and loss of time in research, travel, questioning.
In summary: bad start for an effective solution to the problem.