CMMS : Instant communication

Description of views of CMMS software users from the production operator to the financial manager through the service technician.


The success of a CMMS software does not only depend on its use by a few motivated technicians but above all on a broad acceptance by all concerned, from production to maintenance, not to mention management in general.

A key success factor is therefore the transparency and effectiveness of communication. Everyone must find his interest, his priorities! Let us consider, for example, from the point of view of the production operator, the maintenance technician and the financial manager. What do they want when a technical anomaly is detected or when a failure occurs ?

Point of view of the production operator. What are his expectations?

1. Obtain a quick solution to the problem that has just arisen in order to stop the equipment    as little as possible in order to reach its production objectives (failure case).
2. Be able to communicate quickly and simply the problem (case of technical anomaly) and be well informed of the actions that will be taken following his request.
3. Be satisfied with the quality of the work done.

What are the tools to answer them in the CMMS software?

1. Emitting a red card (30 seconds).
2. Information of the follow-up is given via a “pop-up” with each login and automatic recording of each step of the intervention in the daily report.
3. Possibility to issue a new red card in case of unsatisfactory work.

Point of view of the maintenance technician. What are his expectations?

1. Obtain the most accurate possible description of the problem in order to solve it efficiently and quickly.
2. Have spare parts and technical information as soon as possible.

What are the tools to answer them in the CMMS software?

1. The complete description of the problem is provided by the red card which is linked to synoptic that shows location on photograph.  The technician can connect himself to any PC in the plant, at any time.
2. The necessary spare parts and the available stock are visible from the photograph of the equipment concerned (case of parts already replaced previously) or from the quick search tool for spare parts (case of parts never replaced) .
3. By displaying the photograph of the equipment concerned, the technician will have at his disposal the useful technical documents (plans, operating modes, timely lessons, …) as well as the repair history

Point of view of the financial manager. What are his expectations?

1. Be well informed about the cost of “maintenance and repairs” to compare to his budget.

What are the tools to answer them in the CMMS software?

1. The book of interventions is the most comprehensive report. It works in real time and can be accessed on a very variable time basis, from day to year. It can also group all the processes of the company or just one.
It contains the main information such as:

1.1  Work done and their authors.
1.2  Dates and times.
1.3  Types of work.
1.4  Spare parts consumed and their cost.
1.5  Hours worked and their cost.
1.6  Total cost per day, week, month and year


  • KPIs or key performance indicators, customizable and available in multiple graphic forms as well as tables.